Terms & Conditions



  • Use of this website constitutes agreement with the following terms and conditions.


  • We will not sell or deliver alcohol to anyone who is or appears to be, under the age of 18. By placing an order, you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
  • The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
  • We reserve the right not to accept any order.
  • All goods are offered subject to availability.


  • All product prices listed are in Hong Kong Dollars. 
  • Promotional offers and prices are as stated, with no further discounts available.
  • It is not possible to combine promotional offers.
  • Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur, and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
  • We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

Discount Voucher Usage  

  • Vouchers (when available) can be used once only, irrespective of voucher-specific terms and conditions and only one voucher is redeemable per transaction and per household, they cannot be used in conjunction with any other offer.
  • Minimum bottle order volume or minimum spend threshold applies where stated on the voucher.
  • Some of our vouchers may offer a free bottle. Such offers are also subject to these standard terms & conditions and will state the value of the free bottle to be claimed.
  • If stated, vouchers are for new customer use only.
  • We reserve the right to refuse a voucher being claimed should we feel the transaction is in breach of our T&Cs.

Shipping & Delivery 

  • Your order will be processed and delivered without undue delay.
  • Please allow for up to 3 working days for delivery following the dispatch of your order and for up to 5 working days for outlying islands.  – need to conform with SF Express once I finally get a sales person on the phone. 
  • Our designated shipping partner offers a signed for delivery service. Please note the recipient signing may need to provide proof of age (18+) to receive alcoholic beverages.  

Cancelling your order 

  • Orders may only be cancelled prior to 12.00 midnight on the day the order is placed and prior to the order being despatched.
  • To meet the cancellation deadline of 12.00 midnight of the day the order is placed, please notify us via email at hk@seachangewine.com before the cancellation period has expired.

Incorrect Orders 

  • If the items you receive are not as ordered please email us at hk@seachangewine.com
  • We hope this is an unlikely occurrence, but if this does happen, we will make good your order or offer a full refund.


  • In the event you wish to make a complaint please email hk@seachangewine.com giving as much detail as you can. All complaints will be acknowledged within 48 working hours and we will aim to resolve your your complaint within a further 72 working hours. 
  • You will be kept informed if there is any delay beyond this. 
  • Each complaint will be treated as confidential and will be attended to promptly.

Use of website 

This website may be used for your own private purposes and in accordance with these terms and conditions. 

  • You may print and download material from this website provided that you do not modify, reproduce or publish in any way any content without our prior written consent.
  • All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
  • Where possible we always try to give advance warning of maintenance issues that may result in website down-time, but we shall not be obliged to provide such notice.

Visitor provided material 

  • Any material that a visitor sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
  • When using this website, you shall not post or send to or from this website any material: 
    1. For which you have not obtained all necessary consents
    2. That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the Hong Kong Special Administrative Region. 
    3. Which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
  • We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of these conditions.

Links to and from other websites 

  • Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
  • Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: 
    1. You do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing.
    2. You do not misrepresent your relationship with this website.
    3. The website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
  • By linking to this website, you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


  • Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and/or up to date.
  • All material contained on this website is provided without warranty of any kind, either express or implied. You use the material on this website at your own discretion.

Exclusion of liability  

  • We do not accept liability for any loss or damage that you suffer as a result of using this website.
  • The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law 10 International Asia and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect 10 International Asia’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Exclusion of liability

  • We do not accept liability for any loss or damage that you suffer as a result of using this website.
  • Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

This website is operated by 10 International Ltd. Registered address: The Lodge, Guildford Road Effingham, Leatherhead, Surrey, KT24 5PE. Tel: 01372 454 910.  Email: hello@seachangewine.com Registered in England: Company Number 05805884. VAT No: 884096583

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.